Monday, January 2, 2012

Customer service

* First impressions----
How are you greeted when you walk into a bridal salon?  Is there someone to speak to you and take your name?
Someone I know went into a local fancy salon recently and she was asked if she had an appointment.  She replied, "No." The bridal consultant said that they only work from appointments and that she could see her assistant.  At the time the young woman walked into the salon there were no other customers and the sales people/consultants were just standing around the store talking to each other.

Obviously, the sales people in that bridal salon thought that by acting arrogant that they'd give an impression of being exclusive.  Unfortunately, I suspect that this bridal salon is turning off many customers with their rude welcome.  Just because a bridal salon charges extra for their gowns doesn't mean that they have the right to be mean and haughty.


****  If and when you are looking for that wedding gown, you need to make sure that you have the following:
(1) a realistic expectation of cost, and the means to pay for it
(2) an idea of a style that you like
(3) someone to accompany you when you choose your dress---- a parent or sister? It is not necessary to bring your entire wedding party or "Debbie Downers" who might ruin your entire day.

There are many, many different styles and prices available. Look online to see what might be available. If you are browsing online you are only taking up your own time. Do not expect to go into a bridal salon for the heck of it if you have no intention of being serious about your dress shopping. Don't waste their time.